A Month of Thankful: I’m Thankful for Marvelous Neighbors, Erin at Southwest Airlines and Airport WiFi

My alarm went off at 4:00 a.m. I think it safe to say that most mornings, I would not bounce out of bed at that hour.  I wouldn’t be out of bed at that hour at all.  Period.  But, this particular morning, I rose willingly (if not eagerly), because I was catching a plane back to Connecticut to see the family – which has gotten bigger by +1 in the last couple of weeks.

I got your friendly skies right here.

Harold may have had a purple crayon, but I’ve got a mouse pad and Sketchbook.

Was.

Catching.

As in, past tense.  And yet, I write this from a location only a few feet above sea level.

The morning started out well enough.  My awesome neighbor works not far from the airport, so he offered to give me a lift on his way into work.  How awesome is that, right?  Who can say she lives next door to someone who will chauffeur her around at 4:30 a.m.?  I wheeled my carefully packed, weighed, zipped and TSA-approved suitcase down the driveway, hopped in the car and enjoyed a relatively traffic-free ride into San Francisco.  From there, I caught a train from downtown to the airport.  It cost me a whopping $8 instead of $200 for parking or $75 for a shuttle.  Sweet.

While I was on the train, I double-checked the status of my flight.  On time.  I can almost taste a Dunkin’ Donuts coffee and a Munchkin (or 12).

I got to the airport just as the terminal shuttle pulled up.  When I rolled up to the Southwest counter, there was no one in line.  I glimpsed the security line on my way through the terminal, and that looked like an expressway, too.  It was 6:05 a.m., leaving me enough time to check in, get through security, grab some coffee and maybe even answer a few emails before takeoff.

Of course, in retrospect, the emptiness of the airport might’ve been a clue.  But, I try to think positively before I fly so as not to cause flight attendants to hand me brown paper bags while kindly imploring me to please release my grip on the nice passenger unfortunate enough to be seated next to me.

Hold me.

In my happy oblivion, I entered my reservation number on the check-in touchscreen just as my phone buzzed at me.  When, the check-in screen kept insisting it couldn’t find my reservation, I looked down at my cell phone as one might look at a puppy that just peed on the carpet.

I slide the bar over and opened a this:

Sad panda 😦

Me no go bye-bye.  I tried to rebook my flight using the link in the text message that I’ve cleverly blocked from your view.  That was an exercise in futility, because the link doesn’t work.  So, I called Southwest and spoke to the polite, witty and way-too-awake-at-this-hour-of-the-morning, Erin.  She helped me book my flight for tomorrow, and we made a pact to get Mother Nature’s anger management issue under control.  We women need to stick together.  (Also, Erin, you sounded genuinely grateful that I was polite to you, which leads me to believe you spend a lot of your time at work talking to people named Grumpus McRumpus.  I’m sorry about that.  I doubt it’s fun, and you seem like a super nice lady, so you should have all the fun – at work, even.  Just know that karma pigeons are everywhere, and whoever yelled at you this morning probably just had his car washed, okay?)

So, here I sit in the airport, going nowhere.  I’m killing time until I can catch a train back home that will get in after the kids are already at school so that my husband can pick me up from the train station.  At least there’s coffee here and, of course, free wi-fi — the gift that lets me share all this morning glory you, my awesome readers.  Also, isn’t airport-people-watching the best? For all this, I am thankful.

Advertisements

11 comments on “A Month of Thankful: I’m Thankful for Marvelous Neighbors, Erin at Southwest Airlines and Airport WiFi

  1. pcorba says:

    I like all your post but this was very funny and I’m so glad you got a flight tomorrow on the day you were supposed to come. LOL.  

    • ProfMomEsq says:

      I am watching the weather report every hour. I read that the high wind advisory is only through 4 a.m. your time, so I’m hoping. Southwest canceled flights for today only, so I think they’re hoping, too. 😉

  2. vyvacious says:

    Oof, that sucks. Glad you were able to rebook though!

    I had a bit of an narrow success on one of my more recent trips to Orlando…it may have been self-induced though…haha. I hope you check out my post on it 🙂

    http://vyvacious.wordpress.com/2012/10/20/florida-adventures-part-1-disney-world/

  3. Bec says:

    Boo! (Not trying to scare you, just sympathizing with the suckiness of this). Isn’t it awful how surprised call centre and help desk people are when you’re nice to them? How rude must most people be that it’s a pleasant surprise when someone is nice. I told one lady who cold-called me the other day that she read her rehearsed script really well… and she burst into tears. *awkward*

  4. Heather says:

    Ugh. What a pain. You handled it so well, though (or so you’ve led us to believe–heh). Haha! I would have been so irritated. REALLY irritated. I still would have been nice to Erin, though.

    • ProfMomEsq says:

      I am on the plane right now, typing this. Clearly, Erin kicks ass at her job. I’m hoping that the good karma finds me today, though, because my suitcase was late getting to the plane and may not have made it. *worried*

  5. […] flight to New York was canceled yesterday.  Today, the plane departed.  Without my suitcase.  Then, the shuttle from the airport to Grand […]

  6. katemai says:

    Wow. I NEVER seem to be in an airport with free wifi. I think they all should provide it, don’t you? Maybe they’re afraid if you can plug-in, you won’t be as inclined to wander around and buy s*it. Hope you had a good trip home!

It's boring when I do all the talking around here. Speak now, while you can get a word in edgewise.

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s